FAQ's
Discover answers to some of the most frequently asked questions about our returns exchanges, policies, and much more. We aim to provide clarity and guidance on any concerns you may have, ensuring a smooth experience with our services. Whether you're looking for information on how to initiate a return or understand our exchange process, you’ll find everything you need right here. Explore our FAQ section to get the information that matters to you!
📦 Orders & Shipping
Q: How long does processing take?
A: Please allow 3–5 business days for order processing.
Q: How long does shipping take?
A: Standard Shipping: 3–5 business days
Expedited Shipping: 1–3 business days
(Shipping time does not include processing time.)
Q: Do you ship on weekends or holidays?
A: No. Orders are shipped Monday–Friday, excluding federal holidays.
Q: Will I receive tracking information?
A: Yes ✨ You will receive a confirmation email with tracking details once your order ships.
📍 Local Pick-Up
Q: Do you offer local pick-up?
A: Yes! Colorado customers may request local pick-up at the time of purchase.
Q: How do I schedule a pick-up?
A: Contact us via chat, phone, or email and we will coordinate a time that works for you.
Q: What do I need for pick-up?
A: Please bring your order confirmation (screenshot or printed email) as proof of purchase.
🔄 RETURNS & EXCHANGES
Q: Do you offer refunds?
A: Due to the nature of cosmetic products and for hygiene reasons, all sales are final. Refunds are not guaranteed.
Q: Can I return or exchange my item?
A: We do not accept returns or exchanges on opened or used products. Items must remain unused, unopened, and in original packaging to be considered.
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 3 days of delivery with your order number and photos of the item. We will gladly offer a replacement or store credit.
Q: What if the product doesn’t work well with my skin?
A: We understand that every individual’s skin is different. If you experience a skin sensitivity or compatibility issue, please contact us within 3 days of use.
While refunds are not guaranteed, we may offer a resolution such as store credit or a partial refund on a case-by-case basis.
Q: Why don’t you accept returns on used products?
A: For hygiene and safety reasons, we are unable to restock or resell opened cosmetic products.
💄 Products
Q: Are your products suitable for all skin tones?
A: Yes 💋 Our products are designed to complement a wide range of skin tones, from soft everyday looks to bold statement glam.
Q: Are your products beginner-friendly?
A: Absolutely. Our kits and combo guides are created to make application easy whether you’re new to makeup or a pro.
Q: How do I choose the right shade?
A: We recommend checking our Lypee Combo Guide for curated pairings. You can also mix and match based on your desired look.
Q: Where can I find ingredient information?
A: Ingredients are listed on each product page. Please review them carefully before purchasing.